Under UC Berkeley's aging legacy IT systems, it was difficult to manage all of the important details of university life, especially for young undergraduate students who may be living on their own for the first time.
A "one stop shop" (personalized data aggregator).
|Process:||Through a variety of user engagement activities — in consultation with stakeholders for scope and direction, data stewards for policy concerns and developers for feasibility — I assessed user needs, specified content, designed interaction frameworks, defined features, wrote specs, created wireframes, developed test plans, etc.|
|UX engagement ranged in size from 1:1 interviews and usability studies to community "town halls". Participants included teen-aged undergraduate students, ambitious graduate students, concerned parents, administrative stakeholders, dedicated staff and world-class faculty. As a community, Berkeley asks many questions, and does not accept any variation of "that's the way it is done". That, combined with easy access to system users, has made the UX role exceptionally challenging and rewarding.|
|Details:||UC Berkeley’s Student Information Systems project is the university's largest, most complex, and most comprehensive student technology effort in the past 30 years. CalCentral is the custom-developed front end that gives each of UC Berkeley's 50,000 community members a personalized experience. CalCentral integrates data and functions from over 25 legacy systems, informing users of what they need to know and what they need to do, in order to conduct their daily lives at the world's #1 ranked public university.|
|Critical student and faculty tasks include enrolling in classes, accepting financial aid, monitoring expenses, assessing waitlists, and posting grades. With the legacy systems, tasks such as student enrollment, required students to simultaneously use multiple web applications while under significant time pressures.|
The new architecture is greatly simplified.
Responsive, mobile- and touch-friendly UI
Even with data-rich, transactional systems, many users prefer mobile access.