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User experience
       
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  University of California, Berkeley
Berkeley CA   2008-present
 
  UX Architect   2008-present
 
  User experience architect and team lead for the Kuali Student project, an open-source, next-generation student information system. Kuali Student is being developed by a consortium of higher-educational institutions including MIT, USC, UC Berkeley and the University of British Columbia at Vancouver. Kuali Student is funded by the Andrew W. Mellon Foundation.
 
  Responsibilities:
 
  Develop overall UX methodology based on user-centered design process.
 
  Oversee UX process and deliverable development including contextual inquiry, user data analysis, personas, functional principles, delivery method definition, wireframes, mockups and usability testing.
 
  Mentor UX designers.
 
  Ensure that project meets internationalization and accessibility standards.
 
  Ensure that UX design patterns are applied uniformly across all development nodes and Kuali partner projects.
 
  Guest Lecturer, Graduate School of Information   2008-present
 
  Web Architecture: Usability
 
  Stanford University
Stanford CA   2005-2008
 
  Research Software Developer   2005-2008
 
  Designed and developed UI, templates, XML schema and client-server communication for interactive language and mathematics curricula using XML-based Flash. Languages were Mandarin and English.
 
  Conducted usability testing in Chile and South Korea.
 
  Team lead for AJAX-based student information applications.
 
  University of Texas, Austin / Agile Mind
Austin TX   2004-2005
 
  Instructional Developer   2004-2005
 
  Designed, developed and managed interactive, instructional media projects for curriculum developer under the auspices of the University of Texas at Austin. Responsibilities included instructional design, user interface design, art direction, code management and Flash programming. Content included calculus and statistics curricula.
 
  Apple Computer, Inc.
Cupertino CA   1989-2002
 
  Software Engineer   1995-2002
 
  Created XML-based media shells in Flash and interactive QuickTime that eliminated the need for four hundred hours and ten thousand dollars in localization costs.
 
  Lead engineer on interactive media, database, and HTML-based help projects including help for the Mac OS, Final Cut Pro, iMovie, iPhoto and other applications.
 
  Developed curriculum and trained staff of 30 in HTML authoring.
 
  Lead engineer on a set of tutorials authored in Macromedia Director, simulating the Mac OS. The eleven person team included five engineers. Project was delivered on the iMac.
 
  Project Manager   1994-95
 
  Managed instructional print projects. Developed and managed budgets and schedules. Worked with marketing and localization teams to achieve company-wide goals. Coordinated content, design and production resources.
 
  Production Manager   1993-94
 
  Managed and contributed to "Wacky Jacks", a cross-platform children's educational CD. The technical heart is a database of 12,000 images. "Wacky Jacks" won New Media magazine's InVision award.
 
  Modified fonts to achieve cross-platform parity.
 
  Wrote Windows installer scripts for multimedia titles.
 
  Publishing Tools Specialist   1989-93
 
  Researched, developed and maintained software tools for publications groups.
 
  Created fonts for use in publications, which increased usability and reduced page count by 5%.
 
  Managed a group of three page-composition specialists.
 
  Trained staff of 15 in use of publishing tools, including QuarkXPress and FrameMaker.
 
  Amnesty International
San Francisco CA   1994
 
  Graphic Artist   1994
 
  Composited images in Photoshop for Amnesty Interactive, a history and atlas of human rights.
 
  Paperback Software Int'l.
Berkeley CA 1984-89
 
  Product Manager   1987-89
 
  Designed, developed and managed KeyCap Fonts, a set of Type 1 fonts. Initial versions written in PostScript. MacUser Magazine rated this product at four mice (out of five).
 
  Typesetting Supervisor   1984-87
 
  Developed and managed four-person, DOS-based typesetting department.