University of California, Berkeley
Berkeley CA 2008-present
Senior User Experience Designer 2008-present
User experience designer for Student Systems 2009-present
- Responsible for user experience within CalCentral project and across other integrated technologies including enterprise services and implementations of Sakai and Google Calendar using agile process.
- Conduct user research to define use cases across diverse campus populations.
- Perform business and technical analysis to determine feasibility of use cases.
- Design user experience and UI elements including screens, icons, navigation, interaction patterns, etc.
- Mentor UX student team members.
- Co-chair, UC Berkeley campus UCD Group, dedicated to improving the user experience of campus software projects.
- Co-founder, HEUX (Higher-Ed User eXperience), a multi-institution group that cultivates best practices and organizational strategies via in-service and peer review.
User experience designer for Kuali Student project 2008-2009
User experience architect and team lead for the
Kuali Student project, an open-source, next-generation student information system. Kuali Student is being developed by a consortium of higher-educational institutions including MIT, USC, UC Berkeley and the University of British Columbia at Vancouver. Kuali Student is funded by the Andrew W. Mellon Foundation.
- Developed overall UX methodology based on user-centered design process.
- Oversaw UX process and deliverable development including contextual inquiry, user data analysis, personas, functional principles, delivery method definition, wireframes, mockups and usability testing.
- Mentored UX designers.
Guest Lecturer, Electrical Engineering & Computer Science 2010-present
Guest Lecturer, Graduate School of Information 2008-present
Stanford University
Stanford CA 2005-2008
Research Software Developer 2005-2008
- Designed and developed code libraries, interaction patterns, UI design, visual design, XML schema, n-tier architecture and client-server communication for interactive language and mathematics curricula using XML-based Flash. Languages were Mandarin and English.
- Conducted usability studies in Chile and South Korea.
- Team lead for AJAX-based student information applications.
University of Texas, Austin / Agile Mind
Austin TX 2004-2010
Instructional Developer 2004-2010
- Designed, developed and managed interactive, instructional media projects for curriculum developer under the auspices of the University of Texas at Austin. Responsibilities included Flash programming, n-tier architecture, instructional design, user interface design, art direction, and code management. Content included calculus and statistics curricula.
Independent
San Francisco Bay Area 2002-2004
IT Consultant 2002-2004
- Website design
- Network troubleshooting
Apple
Cupertino CA 1989-2002
Software Engineer 1995-2002
- Engineer on consumer projects including iPod, iTunes, and iMovie.
- Designed and developed XML-based media shells in Flash and interactive QuickTime that eliminated key tools and skill sets previously needed to localize rich media.
- Lead engineer on interactive media, database, and HTML-based projects including help for the Mac OS.
- Developed curriculum and trained staff of 30 in HTML authoring.
- Lead engineer on a set of tutorials authored in Macromedia Director, simulating the Mac OS. The eleven person team included five engineers. Project was delivered on the iMac.
Project Manager 1994-95
- Managed instructional projects. Developed and managed budgets and schedules. Worked with marketing and localization teams to achieve company-wide goals. Coordinated content, design and production resources.
Production Manager 1993-94
- Managed and contributed to "Wacky Jacks", a cross-platform children's educational project. The technical heart is a database of 12,000 images. "Wacky Jacks" was awarded New Media's InVision award.
- Modified fonts to achieve cross-platform parity.
- Wrote Windows installer scripts for interactive titles.
Publishing Tools Specialist 1989-93
- Developed and maintained software tools for publications groups.
- Created fonts for use in publications, which increased usability and reduced content length by 5%.
- Managed a group of page-composition specialists.
- Trained staff of 15 in use of publishing tools.
